PRIVACY POLICY

The actual Privacy Policy of the administration of the www.encouragetravel.com website (further - "Website") reports about conditions of the circulation of information with limited access and personal data of users on the Website. Administration of the Website is the enterprise registered according to the legislation of England and Wales with company number 13846252, and its registered office is 20-22 Wenlock Road, London, England, N1 7GU.

Please read this Privacy Policy carefully because use of the Website implies full acceptance of its terms and conditions. As a user of the Website, you grant the administration of the Website the right to receive, store and process your personal data.

Consent to storage and processing of personal data has an unlimited validity period. Personal user data can be processed and stored for the entire duration of the operator's personal business data, after which personal data will be destroyed due to the expiration of their shelf life.

INFORMATION WE COLLECT FROM YOU

We may collect information about you when you, or someone acting on your behalf, contact(s) us by phone, email, post or otherwise, and when you correspond(s) with us via our website and online forms. Please note that calls may be recorded for training and quality control purposes. Information that you provide us with can take many forms, including;

Information that you provide when ordering services: last name, first name, patronymic, e-mail address, telephone number, information about the selected service, the data of identification documents, travel insurance details etc.;
The information that we receive during phone calls: we may record the call and/or keep information on why you contacted us, and the advice we gave you;
Payment information: when you make a payment to us, we will receive information from you including details of your payment card or your bank account
Data automatically generated as a result of using our website or other media and social resources: date and time of visit to the Website, website usage data, browsed pages, links, search queries, cookies, reviews, comments, photos, forum posts or details of your interests and marketing preferences, etc.;
Information about the technologies that you use to access the Website: service, product or server logs, IP address, time and location, domain, device and application settings, errors and hardware activity etc.
Data collected by Google Analytics, Facebook Business Manager, data necessary for the operation of ad targeting services.

PURPOSE OF USING DATA

We use the data for the following purposes to:

To identify the user of the Website;
To share your data with third party service providers used in the delivery of your purchased holiday arrangements
Payment information: when you make a payment to us, we will receive information from you including details of your payment card or your bank account
For the conclusion of electronic contracts, acceptance of a public offer;
For direct provision of tourism services;
To provide you with information on our products and services;
Contact you if we need more information or if there are changes to your travel arrangements;
Provide customer care and other after sales services;
For staff training and quality assurance purposes;
Ask for your opinions on our products and services;
Conduct prize draws, contests and other promotional offers
Promotion our services through direct contacts with the personal data subject;
To send email (notification of news, promotions and special offers). You can always opt out by clicking on the unsubscribe link in the email;
To store information in a CRM system (customer database) for internal processing by the website administration.
Publish your reviews, comments and content. Where you upload or provide us with product reviews, comments or content to our websites that are publicly visible, we may link to, publish or publicise these materials elsewhere including in our own advertisements.

The administration of the Website has the right to engage other companies or individuals to provide services and organise advertising campaigns. These companies can also access part of your personal information only to the extent that it is necessary to provide services, and they do not have the right to use it for any other purpose.

The website uses cookies and data about visitors to the Google Analytics service. Using the data, information about the actions of visitors on the site is collected in order to improve its content, improve the functionality of the site and, as a result, create high-quality content and services for visitors. You can change your browser settings at any time so that your browser blocks all cookies or notifies you when you send them.

Thanks to the obtained personal data, we can support, improve, and develop existing services.

The Administration of the Website does not sell, transmit or communicate personal information about the Tourists to third parties, except as expressly provided by this document.

The Website Administration shall take all necessary measures to prevent unauthorized access to personal information and data obtained during the use of the Website. Protection of personal information is ensured by protection against information leakage, destruction and blocking, violation of integrity and access to information.

Information regarding personal data may be shared without your or an authorized person’s consent in cases specified by law or in the interests of national security, economic well-being and human rights and, in particular, but not limited to reasonable requests of state bodies entitled to submit applications and receive such data through the Courts.

CHANGES TO THE PRIVACY POLICY

We reserve the right to view this Policy or any of its elements at the appropriate time. Please monitor the relevant changes periodically.

HOW TO CONTACT US

If you have any questions or complaints regarding compliance with this Policy, or if you wish to provide any guidance or comments to improve the quality of our Policy, please send us an email to info@encouragetravel.com.

Current edition: dated September 20, 2022